Water Meter Upgrade Project
Advanced Metering Infrastructure Project
The Town of Nahant is implementing a system-wide upgrade to the water meter system. Advanced Metering Infrastructure (called AMI) is an integrated system of equipment, communications, and information management systems for utilities to remotely collect customer water usage data in real time. AMI provides improved system reliability and future operational efficiencies.
AMI uses radio-based technology to read water meters, which eliminates the need for manual meter reads.
The data gathered through the meters can also be relayed to customers in order to give them more insight into their water usage. This can be a powerful tool for finding leaks in real time (before they run up a high water bill), as well as help to inform customers about what they can do to conserve water in their homes.
Why are we replacing water meters?
The purpose of this program is to enhance the efficiency of meter reading, billing and to increase the quality of our customer support. These meter replacements are required as the service life of a typical water meter is 12 to 15 years. After these ages, meters typically lose accuracy and the battery life of the read transmitter diminishes. Many meters in Town are older than this service life.
How will AMI benefit me?
Nahant customers will have access to a customer portal that allows easy access to information about your water consumption, compare current usage to previous periods, and set email and text alerts to achieve conservation goals. It will also allow for more immediate detection of system issues or residential leaks.
Will my water bill go up?
AMI technology ensures that customers pay only for the water they use. Older meters may not have recorded all water used, so some customers may see an increase in their water bill. This is because the new meter is measuring water usage accurately. The customer portal interface will allow residents to monitor daily water usage. If you are concerned about a leak or a faulty meter, please contact the DPW us at 781-581-0088.
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